This is how Apple repairs your MacBook (Pro) keyboard

A few days ago, Apple responded to user pressure and announced a repair program for the new Butterfly keyboard that has been built into MacBook and MacBook Pro for a few years. In the past, users repeatedly complained about hanging keys and incorrect entries caused by the newly introduced mechanism. We would like to show you several ways to have your MacBook (Pro) repaired by Apple.

This is how Apple repairs your MacBook (Pro) keyboard

According to Apple, “a small percentage of the keyboards on certain MacBook and MacBook Pro models are affected by one or more problems:

  • Characters are repeated unexpectedly
  • Characters are not displayed
  • One or more keys have too high-pressure resistance, hang after striking or react inconsistently

Apple has therefore been offering a new repair program for the affected devices since Friday. These can be returned free of charge to Apple or authorized service partners for service. The type of repair is decided on a case-by-case basis so that either individual keys or the entire keyboard can be replaced.

  • The following MacBook models are part of the repair program
  • MacBook (Retina, 12″, early 2015)
  • MacBook (Retina, 12″, early 2016)
  • MacBook (Retina, 12″, 2017)
  • MacBook Pro (13-inch, 2016, two Thunderbolt 3 ports)
  • MacBook Pro (13”, 2017, two Thunderbolt 3 ports)
  • MacBook Pro (13-inch, 2016, four Thunderbolt 3 ports)
  • MacBook Pro (13-inch, 2017, four Thunderbolt 3 ports)
  • MacBook Pro (15”, 2016)
  • MacBook Pro (15”, 2017)
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You can see which model you own by clicking on “Apple-Logo > About this Mac” in the menu bar. Since only the listed models have the keyboard with butterfly mechanism, other Macs are excluded from the application.

Can MacBook be damaged?

Apple also points out that other damage will be repaired if it affects keyboard repair. They may be subject to a fee. If, for example, physical damage to the housing is detected, this does not affect the repair. Liquid damage and other physical damage to the keyboard, however, is excluded from repair.