Sometimes, once a particular application has been acquired and tested, we find that it does not meet our expectations or it does not turn out to be as useful as we expected. Google allows you to recover the money of any application that we have bought in your store, provided that the deadlines are met. In total, we have three periods to return an app on the Android Play Store. Let’s see what each of them is.
DEADLINES FOR RETURNING AN APPLICATION FROM THE PLAY STORE
WITHIN THE FIRST TWO HOURS OF PURCHASE
When you buy a new application in the Play Store, Google gives you the freedom to use it for two hours before deciding if you want to continue using it or prefer the money. To return an application within two hours of your purchase, just enter your corresponding tab within the Play Store itself. You will see two buttons ‘Open’ and ‘Get a refund.’ The latter will be the key for you to get the money back immediately. You will be entered in the same place from which it came out, be it PayPal, your card, Google Rewards, etc.
Yes, beware of repurchasing the application if we have already requested a refund. Because it will not be possible to ask it again. Downloading an app, for the second time, previously returned, means acquiring it definitively. Although we also have strategies to request a possible return.
IN THE 48 HOURS AFTER THE PURCHASE
It is also possible to recover the money from an application if we perform the procedure in the first two days after making the purchase. To do this, we just have to enter the following web address: play.google.com/store/account. This page reflects your order history, as we can see in the next screenshot.
If you look closely, right next to the price of the applications you have purchased/downloaded, a three-point menu appears. If you press it, a pop-up menu will appear in which you can request a refund within the first 48 hours. In ‘Report a problem’ you must include the reason why you want to return the application: you no longer want it. You have purchased by mistake, the app does not work as expected, etc.
We have to say that, surprisingly, Google is very fast at the time of making the returns of applications within two days of purchase. Almost at the time, we received the information that Google accepts the refund of the application money. This money will be reimbursed in the same payment method that we choose to buy the app: PayPal, credit or debit card … If the invoice of your operator were accepted, the charge would not appear in it.
AFTER TWO DAYS OF PURCHASE OF THE APPLICATION
In this case, Google declines all responsibility in this regard. So you will have to contact the developer of the application in question. The developer will consider it appropriate, depending on the case, to return or not the amount. To find out what the developer of an app is, do the following:
In the application tab of the Google Play Store, click on ‘More information. Here you will find both the name of the developer. And the email you will have to go. As we warned you, in this case, any transaction. You must make a request directly to the developer of the page. Also, if you want the return of any purchase you make within an application, you must contact the developer of it.
That is how you can return an application and recover your money spent.