Duplex is an artificial intelligence technology from Google that doesn’t leave anyone in the dark. Its first public demonstration was held at the developer conference in May, where it was announced that it is being tested for use in call centers.
Duplex can even replace workers in call centers
Duplex concerns many people because it was designed to look human, this system can make calls to local companies to make reservations on behalf of Google Assistant users, all without anyone noticing that it’s an AI on the other end of the phone. Google adopted the introduction of the robot, clearly explaining that it is not a human being.
It is now known that some large companies are testing this technology from Google for use in other applications, such as call centers. The idea behind it is that it might be able to replace some of the work that humans currently do. A potential Google customer, a large insurance company is looking for ways to use the technology, even for call centers, where the voice assistant could handle simple, repetitive customer calls, while humans intervene when conversations become more complicated.
In all this, it has been admitted that the ethical concerns that overshadowed the original presentation have slowed down work on the project. Artificial intelligence is advancing by leaps and bounds over the last few years, if it continues like this, we’ll see what we thought was only possible in Star Trek. Let us not forget that reality can overcome fiction if given enough time.